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© 2017,Tesoro. All rights are reserved.

INTRODUCTION


is terms and conditions govern your use of this website; by using this website, you accept this terms and conditions in full.  If you disagree with this terms and conditions or any part of this terms and conditions, you must not use this website.

This website is owned and operated by Sing Chun Trading Development Company and it’s brand Tesoro The Fresh Truffles.

ORDER

You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Tesoro The Fresh Truffles. If your order has already been dispatched changes are not possible.

For other than pre-order products you can track the progress of your order by logging into your Tesoro The Fresh Truffles account. For pre-order products the order tracking may be available as separately informed by Tesoro The Fresh Truffles.

You will receive an Order Confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us using the links at the bottom of this page so that we may investigate and confirm that your order has been placed successfully.
Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

PAYMENT


The product price is always the price indicated in the web shop when you place your order.

All products on tesorotruffles.com are listed in Hong Kong Dollars.

The available payment methods are displayed in connection with the product order form in the web shop. Online payment methods are provided by Credit/Debit Cards, Direct Bank Transfer and Others.

Direct Bank Transfer

Account Name:  CHONG TIK HIN
Account Number:774-490-833-882
Bank Name: Hang Seng Bank Limited
BIC / Swift: HASEHKHH

Others (Contact us for other arrangement via)
E-mail: info@fsicitaly.com
Tel / Whatsapp: +852 51717036

If you would like to pay by credit or debit card, Tesoro The Fresh Truffles will act solely as the marketer of the respective payment method and will provide the products to the customer. All complaints and claims for compensation will be handled by the payment method provider. With regard to payments made by credit or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the customer and the payment method provider. The payment method provider is also the recipient of the payment.

Tesoro The Fresh Truffles cannot be held responsible for an incorrect address being entered on your order.

DELIVERY


Our delivery schedules are from Monday to Friday from 11 AM to 6.30 PM only, we deliver using refrigerated delivery for fresh truffles to preserve the fresh products as best as possible during transport. 
And standard delivery for all the other non-perishable products

We offer the possibility of choosing your preferred delivery time slot (morning / afternoon / evening) and day, we will strive to deliver at the time and day requested however, especially for fresh truffles it might not be possible due to force majoure events / weather conditions in Italy / en-route and local / customs delays.

We offer FREE delivery for purchases from HK$400. For orders under HK$400, a personal delivery charge of HK$70 per each order shall apply or S.F. Express service which fee varies and depends on weight as well delivery location. S.F. Express fee should be paid when product/s are received.

Since we use third-party delivery service we are NOT responsible for any loss / delay / theft during transport.

Currently, we deliver only within Hong Kong Island, Kowloon, New Territories. For outlying islands please contact us before placing order so we can discuss our delivery plan.

REFUND POLICY

Returns 
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Due to the nature of the product, any fresh product, including Fresh Truffles of any kind cannot be returned and no refunds will be warranted.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@fsicitaly.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items and fresh products cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fsicitaly.com and send your item to: Sing Chun Trading Development Company , Flat02, 13/f , Yale Industrial Centre, 61-63, Au Pui Wan St. Sha Tin, NT

Gifts 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to the address notified by email after your refund claim.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 500HKD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

INTELLECTUAL PROPERTY


All rights, including copyright, for this website are owned by Tesoro The Fresh Truffles. Any use of this website, images or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Tesoro The Fresh Truffles.

PRIVACY

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@fsicitaly.com or mailing us at: 
Sing Chun Trading Development Company , Flat02, 13/f , Yale Industrial Centre, 61-63, Au Pui Wan St. Sha Tin, NT

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

LINKS TO THIRD PARTY WEB SITES


Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

LIABILITY


The information provided on the Tesoro The Fresh Truffle Site may be out of date, may be changed or updated without notice, and may not be available at all times due to the nature of the internet, and consequently in no case shall Tesoro The Fresh Truffle, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

GENERAL

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT US

E-mail: info@fsicitaly.com
Tel / Whatsapp: +852 51717036

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